Duplcate bank deposits

Tracey8

I have three deposits from the 11th of September that have already been reconciled and are now duplicated in my bank feed. The out of balance amount on the feed site is 2057.36 however the deposits add up to 2906.95.

Are you able to help?

Earl_HD

Hi @Tracey8,

Thank you so much for your detailed post and welcome to the Community Forum! I am sorry to hear that you were having problems about reconciling your transactions. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response.

I'd be happy to help you with this issue. To resolve this, you can follow these steps:
 

1. Identify Duplicate Transactions:

2. Unreconcile Duplicates:

• Find the previously reconciled transactions that match the duplicates.
• Unreconcile these transactions to make them available for reconciliation again.
• You can usually unreconcile transactions from your bank reconciliation screen.

3. Reconcile Correct Transactions:

• Once the duplicates are unreconciled, go back to your bank feed and reconcile the correct transactions.
• Make sure to match them with the correct entries.

4. Delete Duplicate Entries:

• After reconciling the correct transactions, you can delete the duplicate entries in MYOB.

5. Reconcile Again:

• Reconcile all your transactions to ensure your bank feed matches your records.

If you're unsure about any step or encounter any issues during the process, please let me know, and I'll provide further guidance.

Regards,
Earl