Auto purchase numbers out of sequence

Question

Hi , I have an issue with our purchase order numbers auto sequencing.  We seem to have gone backwards a few years, how can i reset to the current number sequence?

Princess_R · Answer

Hi @bcoles,

Thank you for your response. I'm sorry to hear that I wasn't able to address your issue. I understand your frustration about the duplicated existing purchase order number. I appreciate your patience and understanding in this matter.

Regarding your issue, could you please try to check the Setup menu >> Preferences >> Purchases >> and check if this is ticked: "Warn for duplicate numbers (for Purchases)"? At this stage, if this setting is ticked, then manually entering the new sequence will be the option for the system to pick up the new sequence number. There are no fixed scripts that I can run at the moment, but this is something that might change in future versions.

We care and value you as one of our customers. Our team appreciates your feedback about the system. Rest assured that they're striving hard to provide the seamless support your business requires. I've also passed on your feedback to the relevant team.

Cheers,

Princess

bcoles · Answer

This doesn't address the issue - why doesn't MYOB fix the problem which is that the autosequence should not duplicate and existing number?

Or do they just not care enough about their clients to fix it?

Princess_R · Answer

Hi @Willmo1,

Thank you for your post.

Regarding your concern with purchase numbers auto-sequencing, each time an invoice is created, it tries to use the next number in the internal sequence by default. This is designed to happen automatically without the need for user intervention. Occasionally, the invoice autonumbering sequence can get pulled out of sequence or will try to base the number sequence on an old transaction, especially if transactions are deleted or recorded out of order. In this case, in order to reset the auto-number sequencing, you would need to enter a few invoices with the new sequence number. You may go back to the invoices and manually change the number or create a new invoice and manually enter the number you prefer to use so that the software can pick it up.

Please let me know if you require any further assistance with this. I'm happy to assist.

Cheers,

Princess