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Statements showing a balance owing on screen but actual and printed outstanding is zero

RandIEwing

We have about three customers who show a balance outstanding against their name in MYOB - Enter Order / Invoice. however, these customers do not owe us any money and statements come back with the correct zero amount owned. is there any way we can close these "uncleared" amounts so that the customers account is zero as it should be, thank you for letting us know.

Iris

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RandIEwing

Hello Genreve / Team,

Thank you for your reply.

We have two scenarios where the outstanding amounts don't quite match up:

1. To do list - Accounts receivable - 3 invoices from the same customer showing a $0.01 balance outstanding. This balance is not listed on their statement, or showing when entering a new order. the amounts are from 2016 & 2018, and while it doesn't really matter as such it would be nice to see them gone off the to-do list. apart from the 3 invoices above the screen displays correctly.

2. Statements - 3 different customers (All trading in USD currency) different to the above show an outstanding balance on screen. and when entering a new order. These customers have a zero balance outstanding and when printing the statement it prints correctly at zero balance, again whilst it does not affect the outstanding balances, it would be good not to have to waste printing the statement each month. All invoices should be closed as they are paid in full. All others show and print correctly.

The Sales Register - Open Invoices is working fine and displays correctly all current outstanding invoices.

All transactions in the "unclosed" state are very old and are trading in USD. we have invoice numbers from the accounts receivable screen but for the second issue, we have no amounts close to what is being displayed, partly paid invoices, credits or anything else (as far as we know) that should leave a balance against the customer.

Thank you for your help and please let me know if I can provide any more information.

Regards

Iris Ewing

Genreve_S

Hi @RandIEwing,

Thanks for posting your concern in the forum.

I understand how important it is that all information on all screens of the application is correct. May I clarify which screen we are referring to? Also, any screenshots or information regarding the issue would be much appreciated.

We look forward to your response.

Cheers,
Genreve