Error 25 - Invalid amount when importing a credit note

Question

Hi there,

I tried importing a credit note into MYOB but I got Error 25.

I have created the credit note and import it in the same way we always do, so I don't know what's the issue here.

Could someone please help?

Thanks

LOG 2324 ERROR -10 WARNING 254 - ERROR 25.txt

Earl_HD · Answer

Hi @Nick34.

I agree with Mike's suggestion. Moreover, you can resolve this by adjusting the column format in Microsoft Excel, saving the file, and then attempting the import once more.

Feel free to post again, we're happy to help.
Regards,
Earl

Mike_James · Answer

Hi @Nick34 , I understood that you were importing a credit note. If you were using the Import/Export wizard, then the source file would have to be a text file in a particular layout.

Can you explain the process you are using to import a PDF credit note? Which industry software do you use?

Nick34 · Answer

Hi Genreve,

Thanks for following up on this.

Unfortunately, both responses didn't solve our problem as our credit note is in PDF not excel, and there was no bracket.

We import credits from the industry software often and never had any issues before, so don't know what happened there.

In this instance, we have created a credit manually in MYOB and applied to the invoice.

Thanks,

Nick