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Accountright and invoices now missing logo when emailing

Karadoc

Hi,

I am using account right and all of a sudden the emails are going out blank with no logo when sent directly from myob, they where working fine up until yesterday.

Any ideas as to why this is happening?

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Karadoc

Hi Princess_R

I have now resolved the issue, apparently in the print/email invoices area the default invoice had changed to a blank page, not sure why but once the correct template was applied it fixed the issue.

Thank you for your assistance, much appreciated!

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Karadoc

Hi,

Just realised that the Cache i cleared may not be correct as the instructions did not take me to the place it said it would , i am using windows and it just took me to a instuctions page no the file folder with accountright folder. how do i find it with windows?

Karadoc

Hi,

Cleared the cache and tried to email again form was still without logo's etc.

tried to emai from Web browser the form is still blank, however i can print from both and form is correct.

Any further idea's?

Thanks for your help with this.

Karadoc

Hi ,

Yes it is all pre set information on the invoice, i will try to clear the cache first and see how it goes, they print ok but not email.

Princess_R

Hi @Karadoc,

Thank you for your post.

I'm sorry to learn that you're having issues with your invoices. Could we try to troubleshoot by clearing the AccountRight cache and sending the invoice to your personal email to see if the issue persists? Could you please confirm if it's the logo only that is not showing or if it's the whole invoice details? Does this happen too in the AccountRight browser version?

Upon checking, there's been no reported incident regarding this issue. However, I'll consult with the relevant team to figure out the possible cause of this.

Please let me know how you go along and if you require further assistance with this. I'd be delighted to check further on this issue.

Cheers,

Princess