accounts assigned to suppliers not showing when entering an invoice

georgiaHBCM

Hi,

Suppliers have been entered with assigned expense accounts but the expense account doesn't appear when entering a bill.

In some cases it has put in another account altogether not necessarily associated with that supplier.

This problem doesn't happen with the desktop version only the cloud version and it is very frustrating.

WHY????

 

 

Leneth_A

Hi @georgiaHBCM, 
 
Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. We are glad that you bring your inquiry to our attention. We are sorry that you are facing issues with the accounts assigned to your suppliers that are not shown when you are entering a bill. We appreciate your patience and understanding during this time. 
 
In this matter, if the accounts that were assigned to your supplier did not show up when entering a bill, you would need to check your linked accounts if they are already linked to the transaction. You may check this Help Article Managing linked accounts to provide you with more information and instructions. 
 
 
Please do not hesitate to post again if you need help in the future. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth