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Myob online payments date

Emma1201

Hey all,

Our auto-recorded moyb online payments are sporadically being recorded on the wrong date.

Makes super annoying when reconciling.

Emma

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John21

This happened to us today. Funds deposited to Bank on 30th October 26 and MYOB processed undeposited funds transaction on the 1st November. Had to delete the automated MYOB entry and re-enter again. Why???

poolcentre

Hi Genreve,

I have been having the same problem for a few months. The payment from our bank account is coming in earlier then MYOB generating the Bank Deposit.

Bank Deposit is 17/11/23, MYOB generated this deposit on 19/11/23. When doing a bank reconciliation the transactions MYOB have generated need to be deleted and re-deposited on the correct date.

This is an MYOB problem and has nothing to do with the bank. This was working fine up until a few months ago so something has happened to change the way MYOB generates the Bank Deposits

Emma1201

Thank you for replying.

Perhaps there should be some parameters around the creation of the bank deposit.

Eg does myob make deposits on a Sunday?

Due to the fact myob has the information about when it settles the funds there might be an option to improve.

Eg. the customer made the payment 5/10 (which myob recorded) then the deposit was entered as 8/10, even though the funds were settled the next day being 6/10.

Emma

Genreve_S

Hi @Emma1201,

Thanks for posting and we appreciate your feedback.

I'm sorry to hear about your difficulties matching Online Payments because of the dates. I understand that there will always be room to improve how the application handles this. Unfortunately, there is no way to control the dates of the transactions that are from bank feeds because all the information from bank feeds is given by the bank (which we don't have any control of). To make matching bank feeds easier we could go to Preferences > Banking and mark the "Auto-allocate bank transactions to outstanding MYOB invoices or bills [System-wide]" check. Also, I recommend reading through this article Online Invoice Payments, this will give you more information regarding how online payments work in the application

Let us know if you require any further assistance with this. We're happy to help.

Cheers,
Genreve