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Log in

activemobility

We have noticed that we dont need to log in. Myob is just opening when click on icon.

We have different employees using the same computer, with different access.

This is not suitable or I would think not compliant??

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Accepted answers

Earl_HD

Hi @activemobility,

Thanks for your reply and I'm sorry if you feel that way. In your AccountRight company file, go to the Services menu and choose Sign out from AccountRight Live. A confirmation message appears. Click Sign out. The company file closes and the Welcome window appears.

If you've noticed that the system isn't asking for your login as frequently as it did before, performing a hard logout is a crucial step. This will ensure that the login details are prompted the next time you log on.

With our upgraded 2FA technology, we implement "adaptive MFA," which assesses various factors such as your device, IP address, and the time of day. It then prompts for 2FA based on these factors, aligning with the smart security standards.

If you encounter any issues even after trying the hard logout, please don't hesitate to reach out to us so that we can investigate the matter further.

Regards,
Earl

All comments

Earl_HD

Hi @activemobility,

We want to make sure you're aware of our recent update regarding the 2FA changes. For detailed information, please refer to this link. Update -Improved Security- 2FA changes - MYOB Community

Appreciate your patience while we worked on this.
Regards,
Earl

Earl_HD

Hi @activemobility,

Thanks for reaching out and my apologies for the late response.

We sincerely appreciate your initiative in bringing this matter to our attention. Rest assured, we are actively working to enhance our system and the experience for all users. Currently, this issue is under active investigation, and we will be sharing this specific instance with our teams to keep them informed. Your patience during this investigation is greatly valued, and we are committed to resolving this for the benefit of everyone. Thank you.

Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl

activemobility

Is anyone else encountering this, or is there a fix on the way???