Quantity in sales report not match with quantity in invoice

Question

Hi Team,

I have an issue with my sales report.

Let say we have sold 5 cartons of item "A" and then when i run the sales report (Analyse sales - item), the quantity shown in the report is only 2 cartons.

I have tried to find what is the issue using the item register function, but only found the 5 carton invoice transaction.

Could you please advise or help with my issue?
Thank you.

Earl_HD · Answer

Hi @SWI-Accounts,

Thank you so much for your detailed post and my apologies for the late response. To troubleshoot the issue, could you please follow these steps:

* Clear your AccountRight cache: clear your AccountRight cache,
* After clearing the cache, run the report again.
* If the issue persists, please retrieve the diagnostic log of the AccountRight file.
* Attach the diagnostic log to this thread for further investigation. diagnostic log of the AccountRight file

This will help us identify and address the problem you're experiencing.

Looking forward to hearing from you soon!
Regards,
Earl

SWI-Accounts · Answer

Hi @Mike_James ,

Thank you for your reply.

I have tried that and the result is same.

Mike_James · Answer

Hi @SWI-Accounts , maybe if you edit the invoice,  change the qty to a different value,  record, then re-edit  back to the original?