AccountRight Importing log results file missing

belindaod

Hi,

 

We are importing Sales, Service Sales, which is a process we do quite regularly.  

 

The csv file is 3,500 lines long, around 160 invoices.

 

The results are attached (a screenshot).

 

When we attempt to view the log file there is nothing there and when we check where this file is located there has been no file created.

 

Any help would be appreciated.

 

Thanks, B

 

20231019 Capture.PNG

belindaod

Thank you for your response Princess.

 

We have since found the reason as to why there were errors in this upload, but only as a long process of comparing data.  This post was not about errors in our upload it was that the log file of the results was missing.

 

We had not attempted to stop the import before it had finished.  The import file is simply not there at the end of the import process.

 

This is not a one off and does regularly happen to us, hence why I have decided to make this post.

 

Would you know of reasons as to shy this may happen - has this happened to anybody else?

 

Thanks, Belinda