SALES INVOICE NOT RECORDING

Question

Hi Support,

Trying to invoice a product and MYOB keeps timing out and not responding. Very frustrating.

Could you please run a combined inventory script as this has fixed the issue in the past.

This is on Company File ID No. 3.

If this could be done ASAP as it is stopping data entry from happening.

Many Thanks

Janelle

Celia_B · Answer

Hi @Janelle,

We hope this message finds you well. We just want to check back with you regarding your concern. Please let us know if you still need assistance with this. Feel free to post again. We are happy to assist.

Kind Regards,

Cel

Celia_B · Answer

Hi @Janelle,

Thank you for getting back to us and providing an update. Apologies for this inconvenience. I have run the script over your file, kindly log out and log back into your account. Please let me know how you go.

If you need further assistance, please feel free to post again. We are happy to help.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,

Cel

JANELLE · Answer

Hi Cel,

We have tried on multiple computers to enter this invoice and no luck. All other invoice entries are fine.  We have had this problem on numerous occassions and the only thing that fixes it is a "Combined Inventory Script" being run.  Could you please run this for me so we can keep moving forward with end of month transactions.

Company File ID 3.

Many thanks

Janelle