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ACCOUNT RIGHT STILL DOWN

davidiyi

Hello,

what is going on. MYOB still down.

no updates on your

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Genreve_S

Hi @charlie-m,

Thanks for posting your concern in the forum.

I'm sorry to hear about your difficulties opening your AccountRight software. Currently, the team has identified the same issue for a small amount of users and is currently working on fixing it. I would suggest checking this link to see updates regarding the issue. Also, some users previously impacted by this seem to be able to access their files now.

We appreciate your patience. In the meantime, let us know if you require any other assistance.

Thanks,

Genreve

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Celia_B

Hi @davidiyi,

Thank you for your post and welcome to the Community Forum.

We want to thank @Vector for providing information on how to get back online. As for this concern, our team has identified this problem that is preventing some AccountRight users from accessing the file and receiving a connection error. We are working hard to resolve this issue. For the meantime, can you please try to restart your computer and try to log back into your account as per @Vector suggested.

Let us know if you have concerns or questions. Please feel free to post again. We are happy to help.

Kind Regards,

Cel

davidiyi

still down

connection error.PNG

Vector

Davidiyi,

Close computer down and then restart as I am finally back on line.

Have a great day.