Electronic payments not going thorough

Question

Good Morning everyone,

For the last couple of months we have been using electronic payments. First two months no problems but now we are finding some electronic payments that are set up and say have been paid - the money hasnt actually left our account and people havent been paid.

What is going wrong? They are regular suppliers and payment has gone through fine before, the electronic payment button is ticked and usual way of loading into bank is the same.

What are we missing? How do we solve this?

Celia_B · Answer

HI @JessFenix,

We hope that this message finds you well. We just want to check back with you regarding your concern. Please let us know if you need further assistance with this. We are happy to assist.

Kind Regards,

Cel

Celia_B · Answer

Hi @JessFenix,

Thank you for getting back to us and providing an update.

In this matter, if the status of the payment in MYOB is already paid and the payment still sits in your account, we do recommend double check on your bank. We also recommend checking if the electronic payment was linked to the right account. Note that the process of clearing account is depends on the bank, but it is usually 3 business days.

Again, if you need further assistance with this, please feel free to post again. We are more than happy to help.

Kind Regards,

Cel

JessFenix · Answer

Thankyou for your reply. We do all of this and have an electronic clearing account. The payments are processed and go from prepare electronic payments and are set up to be paid, MYOB says they are paid but then the suppliers dont receieve the money.

On our end it looks like they have been paid but th emoney doesnt actually leave our account