Cannot Log In

Question

Good morning,

Staff member cannot log in

You have the log in email section and then it just does not proceed to next step to enter password.

Repeats - She tries to log in - enter email - and no next step for password.

thankyou in  advance for any help

Celia_B · Answer

Hi @Task_National,

We hope this message finds you well. We would just like to check back with you regarding your concern. If you need further assistance with this, or if you have any other questions or concerns, please feel free to post again. We are happy to assist.

Kind Regards,

Cel

Celia_B · Answer

Hi @Task_National,

Thank you for your post and welcome to the Community Forum.

We understand the importance of the security and safety of your data. In the AccountRight desktop version, if you want to enter your email address, password and 2FA code every time you access your file, you may need to sign out each time you will be closing the program through Services >> Sign out from AccountRight Live. In this process, if you signed out properly, the next time you log in to your account you will be prompted to a sign-in page asking for your username and a password. If you are using the AccountRight web browser version, once the user has signed in with the file, closing the program or selecting the exit button on the web browser will not sign them out. We also have an update about the changes to 2FA, for more information, kindly check out this link.

I hope this helps. If you need further assistance with this, or if you still have questions or concerns, please feel free to create a new post. We are happy to assist.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards,

Cel