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On Line file access

AlastairEE

Hi I cannot access my online MYOB files .. I am paying a monthly subscription

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AlastairEE

HI Doreen ... still cannot access files - can I talk to somone who can guide me through the process of discovering where the files would be ?

Many thanks Alastair

Doreen_P

Hi, @AlastairEE

We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

Best regards,

Doreen

Doreen_P

Hi, @AlastairEE

We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen

Doreen_P

Hi, @AlastairEE

Thanks for your post, and welcome to the MYOB Community Forum.

Did you receive any error messages when you tried to access your company file? As per checking, your company file is active and you should be able to access it. If you receive an error message, kindly send us a screenshot so we can further check it on our end. Make sure to remove sensitive information before posting in the Forum.

Best regards,

Doreen