Page size in receivables reports has changed and I can't change back

Question

MYOB kicked me out and now my receivables detail reports are on a weird page size. I try to change the page size but get the error that MYOB has encountered an error and has to close. I have attached the error log if anyone can help.

errorLog1.11.23.txt

Genreve_S · Answer

Hi @Mike_James,

Thank you for sharing this post. The "System.NullReferenceException" error can usually be fixed by clearing the cache or updating the software. This is the article that is related to that, Something's gone wrong error: "System.NullReferenceException".

Hi @ChantalA,

We appreciate you sending this screenshot and confirming your current version. Can you also confirm if you already cleared the cache of your AccountRight? If the issue persists after clearing the cache, please send us a copy of the latest diagnostic log after testing the report.

We look forward to your update.

Thanks,

Genreve

ChantalA · Answer

I am running the current version as far as I can see:

myob version info.PNG

Mike_James · Answer

Hi @Genreve_S , the same issue and error log has been posted by @graemeb here:

https://community.myob.com/t5/AccountRight-Getting-started/Change-page-sizes/m-p/844552#M105724

Something's going wrong here.