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Cannot log in - Backup in Progress

mamit

I was backing up the company file, and it seems the internet connection dropped during the backup.

Now I cannot log in, with error message saying Backup in Progress.

Could you please help.

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Accepted answers

Leneth_A

Hi @mamit,

Thank you again for raising your concern for us.

We are glad for your effort in working with us via private message. I have arranged to activate your company file for you. If you are currently using that online company file, we recommend closing it down and reopening the file again for the changes to take effect.

Please return to the Community Forum if you have any further inquiries. Our team is always here to help.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

All comments

Doreen_P

Hey @watime,

I’ve run a script on your company file to clear the backup that was holding things up, and you should now be able to open your file. You’d already tried uninstalling and reinstalling AccountRight, so everything from your side has been covered. If ever this happens again in the future, feel free to reach out to our team on Live Chat via our virtual assistant, MOCA, and they’ll be happy to help.

Cheers,

Doreen

watime

I have same problem. I have problem to start MYOB accountright online. It said that backup in process. I do backup in 18 hours ago.

I try to uninstall MYOB and re-install again. Shut down comput and stat again. It still can not open it.

Lynaway

I have the same problem: Backup in progress. The company file is currently Backing up. You can sign in........

Can you please help?

I have so much work to do.

DochertyMarine

I am also having this issue. It comes up with a connection error and then says backup is in progress. I can't access my company file? Please help!

Leneth_A

Hi @mamit,

Thank you for the update via private message that it is not resolved, and we appreciate your effort in marking the post as an accepted solution. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again and one of our moderators will attend to it.

Cheers,
Leneth

Leneth_A

Hi @mamit,

Thank you again for raising your concern for us.

Leneth_A

Hi @mamit,

Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. Thank you for flagging your concern to us. Apologies for the delay in responding and for any inconvenience you are experiencing due to the back up in progress. We appreciate your understanding on this matter.

To assist you further, I will be sending a private message to you requesting the necessary details. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.

Please let me know if you need further help.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth