Invoices remaining in the print/email section

tk3058

Why are invoices remailing in the print/email section even when they have been printed and or emailed?

Causing a lot of confusion with the double printing of invoices, to say the least!!

We have to open each invoice and change the status accordingly.

 

Is there a fix?

Earl_HD

Hi @tk3058,

Thank you so much for your detailed post and welcome to the Community Forum! 

The appearance of a transaction in the Print/Email Invoices window is determined by the Invoice Delivery Status assigned to the transaction. This status is chosen at the bottom left of the Enter Sales window when creating the invoice. It's important to note that the default setting for this field is derived from the Selling Details – Invoice Delivery section of the customer's card.
 

If the Invoice Delivery Status is designated as "Already Printed" or "Sent," the invoice will not be visible in the Print/Email Invoices window. Ensure that the Invoice Delivery Status for the transaction is set to "To be Printed" or "To be Emailed" as required.

 

Feel free to post again, we're happy to help!
Regards,
Earl