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Failed to load - Job profit and loss report

talinga

Hi,

could you please look into the "Failed to load the report" issue for "This financial year to date" as attached?

FYI - no issue with loading "Last financial year" as attached too.

I thought it was a temporary issue, but it's been there for quite a few days already.

Thank you

MYOB issue 2.jpg

MYOB issue 1.jpg

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talinga

Hi Cel,

Thank you for getting back to me so quickly.

Please see my feedback below.

1. "we would recommend clearing the cache on the browser you are using." -- Tried, but doesn't work on Chrome.

2. "you can try it on a different browser" -- Tried on MS Edge, but doesn't work either, same issue.

3. "You can also try to run the report on desktop version. " - Yes, it worked.

4. "check all transactions on that date for any with a nill line ($0)" -- Checked, no transaction with nil $0 on 3/8/2023, the date the error starts.

It's also worth noting that there is a discrpancy in "Date range" between cloud-based and desktop versions. Not sure if it is the root cause of the problem?

Cloud-based -- 1/7/2023 to 30/6/2024 means "This financial year".

vs Desktop -- 1/7/2023 to 30/6/2024 means "Next year (2024)

Could you also advise on how to fix this discrepancy issue?

Thank you

MYOB issue 3.jpg

MYOB issue 4.jpg

Celia_B

Hi @talinga,

Thank you for your post and welcome to the Community Forum.

We appreciate you sending the screenshot. If you are getting a blank report, then we would recommend clearing the cache on the browser you are using. This has helped overcome a blank report. In addition, you can try it on a different browser. In some cases, different browsers can have different experiences when trying to run a report. You can also try to run the report on desktop version. if it is not loading on a software you can provide me the diagnostic log. You can check out this link on how to get the diagnostic log.

For an added information, When you are using a browser, you can run the Job profit and loss from the start of financial year for 1 month at a time to find the month the error starts. Once you locate the month run it for the start of the month moving the date out 1 at a time to find the date the error stats. Once you locate the exact date run the Job transaction (accrual) report for the date and check all transactions on that date for any with a nill line ($0). Either delete this line or add $1 to it and record. Then remove the $1 and record it again. Check the Job Profit and loss works for the given date.

Please feel free to post again if you need further assistance with this. We are happy to help.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards,

Cel