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MYOB Team - Permissions Issue

StaceyH96

I am setting up the staff at the business to record timesheets and have multiple businesses under my account.

When I try to open one business file it gives me an error: Sorry you don't have the permissions to access this resource. Please contact the account owner.

How do I fix this as the same issue doesn't occur with my other files.

Screenshot 2023-11-14 133026.png

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Earl_HD

Hi @kyliej22,

If you're encountering the error "Sorry you don't have the permissions to access this resource. Please contact the account owner." Make sure that you've entered the correct login credentials for that business file. If the login details are correct and you're still facing the error, please try to clear the app cache or reinstalling it.

If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MYOB Account.

Using the MYOB Team admin portal

Regards,
Earl

kyliej22

I am having this issue also. What is the fix?

rjminerals

yep me too, this is obviously an issue, any resolution?

eliza2

I am also having this issue. Is there any resolution?

TraceyShenton

I am having the same issue - I cannot access Teams and it is saying i dont have permission and to contact the owner. I am the owner of the file

Rach76

I am also having the same error popup. I work for 2 companies and use MYOB Teams through AccountRight and Essentials. Worked fine on Friday now both applications come up with the same error. Please help ASAP. I am an authority on both accounts.

bindi87987

Can you please share how you fixed this - the same issue is happening for me right now.

Princess_R

Hi @StaceyH96,

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a great source of information.

I appreciate your patience with this issue. To better assist you with the error you’re encountering when accessing a specific business file. The first thing I suggest is to ensure the correct login credentials for that business file. If the login details are correct and you're still facing the error, then we can start to investigate further. I'll reach out to you via private message to gather some of your account information. Please keep an eye to your Community forum inbox, and we'll continue to discuss this matter through that channel.

Cheers,

Princess