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Payment File Downloads

BeckyOrmsby

Hi guys,

We have just been upgraded to the new Buisness payroll, and when I download the bank file, the CSV does not have the comma's in as it used to do, and as such the bank file would not upload.

Does anyone know a work around for this?

Cheers

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BeckyOrmsby1

Good afternoon @Sean_DC ,

Sending articals that do not match the software we use is super unhelpful & frustrating.

The downloaded bank file is not a true CSV, as sent in many screenshots to the team since the upgrade.

Surely it cannot be hard for your reps to see the information does not match the same layout as before and that the CSV file is missing the cruitial part... the commas!

Sean_DC

Hi @BeckyOrmsby

I hope you're doing great. I would just like to confirm if you still need help with your concern. Please don't hesitate to respond to this post if you need further assistance.

Sean_DC

Hi @BeckyOrmsby

Thank you for your post. May I extend a warm welcome to the MYOB Community Forum.

In this case, we suggest that you recreate the bank file again. This Help Article has more information on how to recreate a bank file. Please try uploading the newly created bank file again to your bank without opening the file. Let me know how it goes.

Please let me know if you have further enquiries, and I'll be happy to help.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.