An invoice sent from our AccountRight software yesterday (Qld) to a regular customer, had the name and address substituted to someone we've never heard of (not in our contacts) in NSW. How did that happen?
Hi @Audible,
Thank you for sharing this information. You've provided a great suggestion to switch to sending via email instead of AccountRight. This might be helpful for other users experiencing similar problems. If you've got any insights or information, please don't hesitate to share them with us. We're here to assist.
Cheers,
Princess
Hi @Ange03,
Thank you for your post. Please allow me to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.
I'm sorry to hear about this unexpected change in your invoice details. This could be due to a glitch or an online email service issue. To investigate and resolve this promptly, I'll be reaching out to you via private message to gather more information. Please keep an eye on your Community forum inbox, and we'll continue to discuss and address this issue through that channel.
Ok - we have been sending from MYOB for years - the only change is the latest upgrade.
Also that would mean I have to save the file first and thenupload - so more time - the problem needs to be fixed by MYOB
So appreciate the response but not a solution I want to use
Sending your emails via Account right or via imap link to outlook or similar?
Try switching to sending vial email host instead of account right, problem could be with Account right's email server.
Since the upgrade when we email it is using the incorrect form despite the card file showing the correct form
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