CAN'T SIGN IN - NO ACCESS TO BAS LODGEMENT FROM DESKTOP TO BROWSER

Question

What is happening?

I go to my desktop software which I am logged into, use the BAS lodgement function takes me to the browser version and I go to login, and I get "Company File Not Found".  So frustrating, we are 3 hours behind the Eastern States, but your support closes at 5pm AEST.  How am I supposed to get support with this.  What have you done?

Urgent response needed so I can do end of month/quarter processes.

Isaiah_C · Answer

Hi @DonnaRich,

Thank you for your patience. I'll be closing this thread now. If you still have any concerns, please feel free to post in our Community Forum.

Please let me know if you need further help.

Kind regards,

Sai

Isaiah_C · Answer

Hi @DonnaRich,

Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

Please let me know if you need further help.

Kind regards,

Sai

Isaiah_C · Answer

Hi @DonnaRich,

Thank you for the post and for reaching out to us. I'm sorry to hear that you're having an issue with your MYOB software, and I'll be glad to help you with this. Please provide me with a screenshot of the full error so we can further look into this and provide you with a resolution.

Please let me know if you need further help.

Kind regards,

Sai