Get a Serial Number for a new AR file

Question

I need a contact number to set up a new file to get a serial number to go online please.

Regards

Beau

Earl_HD · Answer

Hi @Billygoat,

Thanks for reaching out and my apologies for the late response. MYOB provides you with a serial number when you purchase AccountRight.

You can enter your serial number when creating or activating a new company file. Before a company file is activated, you can also enter the serial number on the Company Information window (Setup menu > Company Information).

Please do let me know if you're still having this issue and one of us will be happy to assist.
Regards,
Earl

Billygoat · Answer

Hi @Isaiah_C

The file has been created offline but does not have a SN yet as I don't have a subscription and your help option doesn't seem to provide an easy way to do this for an AR Plus offline newly created file. The phone number is not available at this time of day (WST) so it's been a very frustrating process to try to setup the online file.

Regards

Beau

Isaiah_C · Answer

Hi @Billygoat,

Thank you for the response. If you want to have a new serial number and a subscription, you can sign up here MYOB Business. But if you have an offline file and it has a serial number, you need to contact our phone support or live chat support so they can add a live subscription for you. You can reach them by going to Contact us - MYOB Support.

Please let me know if you need further help.

Kind regards,

Sai