Invoice emails are being rejected

Question

Hello,

We are having some issues with invoice delivery to a couple of customers as well as remittance for some suppliers. They are not going through and come back with "rejected" as the reason.

These customers/suppliers have not had a problem receiving in the past and have only recently had this issue.

I have been advised that there is no "block" from their end.

Could I pleas have some assistance ASAP.

Thank you,

Hayley.

Leneth_A · Answer

Hi @haegan3, 
 
Thank you for working with me via private message. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again and one of our moderators will attend to it. 
 
 
Cheers,   
Leneth

Leneth_A · Answer

Hi @haegan3,

Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. We apologize that you are facing difficulties sending invoices via email due to the rejected error. We appreciate your understanding on this matter.

Generally, a rejected diagnostic code means the recipient's end has rejected the incoming email. You may try whitelisting accountright@apps.myob.com and try to send another email to the email address to check if it will still bounce back.

Additionally, you may fix the issue by trying to email an invoice to yourself. This will let you confirm the email address that the email is being sent to. Once you know this, provide it to the recipient so they can ensure it is whitelisted against any antispam systems they have set up on their email as well as adding it to their address book within their email.

Having the email whitelisted and contained in the address book, should help prevent the email from being marked as spam incorrectly.

If this does not resolve your concern, I will be sending a private message to you requesting the impacted email address. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.

Please do not hesitate to post again if you need help in the future.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,

Leneth