In Tray Issues

DavidVine

We are currently experiencing issues with the In Tray

 

we have employees what are showing different numbers of documents in the in-tray at the same time - some can see 29, others can only see 20

 

When I checked on our accountants desktop version, if the In Tray is in full screen mode, there are only 20 documents showing in it. When i change the screen size to small, it has 29 documents in it - if I switch back to full screen then I am back to only 20 documents. If I open teh file in the broawser version, it says there are 29 documents

 

This is very confusing and frustrating

 

Is anyone else having these issues?

MYOB In tray issue.docx

Doreen_P

Hi, @DavidVine

 

Thanks for your post.

 

The main reason here is likely the way your computer is showing things on the screen. It's a bit like how adjusting the zoom on your camera changes what you see in a photo—in this case, the display settings are affecting the way your documents are shown.

 

When you're on full screen, the computer might try to fit more documents on the screen by adjusting their size and layout. But when you're not on full screen, it could be showing fewer documents to keep everything readable and clear.

 

To fix this, you might want to tinker with your computer's display settings. Check things like screen resolution or scaling options – these settings can influence how much fits on the screen at once.

 

Please let us know if you require any further assistance with this.

 

Best regards,

Doreen