Hi, hoping someone can help! Why are some of my sales showing in the withdrawals column and some purchases showing in the credit column? I have checked allocation of all items and they are in the correct account. This only happend this financial year. Please see attachment.
Regards, Anna
Hi @19061992,
If your sales are showing up as withdrawals instead of deposits, it's likely that the linked accounts for either the items or the sales themselves aren't set up correctly. For more information on managing linked accounts, take a look at this link: Managing Linked Accounts. If the linked accounts aren't causing the issue and you've already sent a support request, just hang tight and wait for a response from the team.
Regards,Genreve
Hi, I have the same issue. Sales is showing as withdrawal for every transaction instead of deposit. Have checked bank account and activity list, all correct. Seems like a glitch. Have contacted MYOB but no response yet. Does anyone have any other ideas to check??
Can you please assist further with this as I am also experiencing the same issue and I have checked the linked accounts and all appears ok. This has been occurings from Novemeber 2023 in my reconciles.
Hi @Anna_Z15,
Thanks for posting your concern in the forum. We appreciate your effort in attaching the in your post.
I understand how confusing your concern is. Generally, if the transaction appears as negative instead of positive in the Reconcile Accounts window, it's likely caused by incorrect information in the Linked Accounts window. I recommend reading through this article, "What are Linked Accounts?". As this will help fix your linked accounts. Also, I recommend seeking help from a financial advisor when correcting the linked accounts.
Let us know if you require any further assistance with this.
Thanks,Genreve
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