MYOB logon no longer requires 2FA

Question

Hi Folks

Whilst this subject has, it seems, been done to death and MYOB refuses to address it - BUT!!!!

"why has 2FA logon into ANY of my online MYOB files"

been deprecated/turned off

Since the introduction of MYOB's new security to users it has been an unmitigated shambles.

We run an online cloud service for medical practices ( 100s of them - 1000s of doctors)  and had we introduced  such shoddy logon procedures we would have been laughed at - and the screaming would have been heard this side of Timbuktu.

Not only have we upped our logon but we have gone 3FA

YET - since MYOB introduced their updated SECURITY - I and all my staff have never again been asked for a 2FA code.

Myself - I have logged on from 3 different places in the country - odd and different IPs - a bnb in Brisbane - and I was only required to enter my password - no 2FA.

Please MYOB - this needs to be reported as a deprecation of security - why do you fail to explain things.

Where is the old 2FA procedure - minimum 2FA to secure your clients files!!!!!!

Please, please provide answers to the basic of security questions.

The Doc

DuncanS · Answer

@The_Doc @Princess_R @acc_right_user

I am also concerned.

My understanding is that Xero sends a push notification to a mobile phone.

Would a Agent be in breach of TASA if a MYOB file was hacked and no 2FA was in place?

A MYOB Partner may face disciplinary action from the TPB.

There would also goodwill issues and most likely loss of the client.

Duncan

Princess_R · Answer

Hi @acc_right_user,

Thank you for sharing your concerns about the log-in process. I understand your frustration and agree that having to go to services to log out can be inconvenient. We're always working to improve the user experience, and your feedback is valuable to us. I'll make sure to pass your feedback along to our team for consideration.

Your patience and understanding are highly appreciated.

If there's anything else I can assist you with, feel free to create a new post.

Cheers,

Princess

acc_right_user · Answer

Wow.  I too have the same issue and concerns.  Having to go to Services to log out is not sensible.  Please return 2FA default.