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I am unable to login to YourPay

RonArthurs

I have a Yourpay account and I am unable to logon after an error logging out.

Uh-oh! The numbers don't add up.

What can I do?

MYOB Issue.jpg

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Accepted answers

RonArthurs

Thank you Genreve,

It turns out that my employer is not using YourPay so I missed the message and have now started using Teams.

Thanks

Ron

All comments

RonArthurs

Thank you Genreve,

It turns out that my employer is not using YourPay so I missed the message and have now started using Teams.

Thanks

Ron

Genreve_S

Hi @RonArthurs,

Thanks for posting and welcome to the Community Forum.

I'm sorry to hear about your issue accessing your YourPay. Generally, this error message appears if your file got upgraded from Essentials to Business. As YourPay can only connect with an Essentials file. If you are indeed upgraded to the new MYOB Business, I recommend checking the similar application MYOB Team.

If you are not on MYOB Business and still can't access your YourPay account, feel free to let us know.

Let us know if you require any other assistance.

Thanks,
Genreve