Check for Blacklisted Email

Question

We have another customer that we are getting automatic replies that just say an invoice is rejected with no other detail.  Last time this was on a blacklist and I was able to get support via PM.  Is someone available to look at this issue again for us please?

SDuddy · Answer

Hi, we have another customer who appears to have a blacklisted email.  It's the same error message

Diagnostic code:rejected.

Can we get someone to look into this please?

Shella_A · Answer

Hi SDuddy,

Hope this message finds you well. We apologize for the late response. We have removed the email from being blacklisted and you should be able to send an email now without getting rejected. Do let us know if you need further help. We're always delighted to assist you.

Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,

Shella

Shella_A · Answer

Hi @SDuddy,

Thanks for your post.

We're sorry to know about this. We wanted to inform you that we've sent you a private message regarding your inquiry. Please feel free to reply to the private message, and we'll be more than happy to help.

Cheers,

Shella