Same invoice emailed twice to client

Question

Some of our invoices are being emailed twice (we use AR and not outlook for emailing) in AR latest version. Can anyone provide a reason or a fix?

Celia_B · Answer

Hi @SmithE,

We hope this message finds you well. We just want to check back with you regarding your concern. If you still need further assistance with this or if you have other questions or concerns, please do not hesitate to contact us again. We are happy to help.

Kind Regards,

Cel

Celia_B · Answer

Hi @SmithE,

Thank you for the update. We are sorry to hear that you still have the issue. In this matter, can you confirm if you tried to check on the settings by going to Setup >> Preferences >> and make sure that warn for duplicate Supplier Invoice Numbers is tick. As such, you would need to ensure the same supplier card is selected in the Supplier Field.

You can reach out to us if you still need further assistance. We are more than happy to help.

Kind Regards,

Cel

SmithE · Answer

Hello!

There doesn't appear to be a cache associated with accountright after 2021 in my system and my software is up-to-date.

Thank you, 
Eleanor