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Undeposited funds reconciliation issue

paulas

our undeposited funds is showing a balance of $138.50 yet our bank deposits do not have this amount in it. We dont know how to fix this and not sure how someone managed to do this with the cash banking....see attached .

Hoping someone can tell us how to fix this or fix this for us?

undeposited funds issue.docx

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paulas

Sure thing I'll send this thru when I get home . I had already tried this option as most obvious one to explain why we can't see anything but alas this did niot show anything / help to solve this

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paulas

We are very experienced users and no your answer is wrong . The bank deposits screen is empty . We need a technical expert to sort this please .

Genreve_S

Hi @Paulas,

Thanks for posting your concern in the forum.

We appreciate your effort in attaching these screenshots. I'm sorry to hear about your difficulties in reconciling your undeposited funds account. Based on my understanding of the screenshots you've sent; these transactions are still sitting in the undeposited funds accounts. Since you can't find any transaction recorded to any accounts with these 3 transactions, you will need to go to Banking > Prepare bank deposits and process these three transactions.

Let us know if you require any further assistance with this.

Thanks,
Genreve