Bank feeds

Question

Hey there,

I have had two transactions double up in our bank feeds but the money only hit our account once. How do I delete the double up?

Thanks

Genreve_S · Answer

Hi @chels55,

I hope you are well today. We will be closing this case as we haven't received any updates regarding your bank feed concern.

Feel free to create a new thread if you require any other assistance.

Thanks,

Genreve

Genreve_S · Answer

Hi @chels55,

I'm just following up regarding your concern with your duplicate bank feeds. I sent you a private message on Monday, but I haven't received any responses.

Let us know if you require further assistance.

Thanks,
Genreve

Genreve_S · Answer

Hi @chels55,

Thanks for posting and welcome to the Community Forum.

I'm sorry to hear about your duplication issue. We will need to create a case for the bank feeds team to remove these duplicate transactions. To do that, I will send you a private message to collect more information.

In the meantime, feel free to create a new thread if you require any other assistance.

Thanks,
Genreve