User unable to access customer address

Extreme1

One of our users is having issues with the customer address field.

When converting a quote to an invoice, the address field box disappears from her screen.

The address field will show when saved as a PDF but the user is unable to view the address field on her screen.

Is this a user access issue?  

Hoping that somebody can assist with what appears to be a very simple problem!?!?

 

Doreen_P

Hi, @Extreme1

 

Thanks for your post.

 

Most likely, this is due to a user's access. We recommend checking the user access to ensure that the role to view the customer address is checked. To do this, kindly check the Help Article: Manage users.

 

Please let us know if you require any further assistance with this.

 

Best regards,

Doreen