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Can't access Receivable reconciliation with tax report

GS81

We are trying to run the receivable reconciliation with tax report and it doesn't load. We have tried different browsers. We have refreshed the browser as the error states to do. Is anyone else having this issue.

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Celia_B

Hi @GS81,

Thank you for getting back to us and providing an update. We also appreciate your effort in sending screenshot.

There can be several reasons why the reports are failing to load. The report is experiencing a backend timeout due to trying to pull too much data. To help identify the root cause, We recommend going through the following steps.

Running the report with a shorter date range.
Export all your accounts and then importing item into the file.
Checking if this issue is specific to sales reports or if it affects other reports as well

These steps should help us pinpoint the source of the problem and works towards a solution. If the issue persists, I will be reaching out to you via private message to gather additional information to assist in resolving the issue. Kindly check your inbox on this channel

I hope this helps. If you have questions or concerns, please contact us again. We are happy to help.

Kind Regards

Cel

GS81

Hi Cel,

The report comes back with Failed to load. and i have taken a screenshot of the report message.

Thanks

Screenshot 2024-01-23 104203.png

Celia_B

Hi @GS81,

We hope this message finds you well. We want to check back with you regarding your concern. We asked for additional information on the issue to help us investigate but we have not received any updates regarding your concern. If you still need further assistance or if you have questions or concerns, please contact us again or create a new post. We are happy to help.

Kind Regards,

Cel

Celia_B

Hi @GS81,

Thank you for your post. Please allow me to extend a warm welcome to the Community Forum. I hope you find plenty of information in this forum.

We appreciate you expressing your concern to us. Sorry to hear that you are having difficulty in running the report. To better assist you with this, could you please provide me the exact error message that you received when you try to run a report? You can send me the screenshot of the error message so we can investigate.

Kind Regards,

Cel