Our staff cannot acces Team at present to log hours worked. Error message "A problem occurred attempting to load MYOB Team. Please try again later" Anyone else experiencing teh same?
think the solution is this Earl -
uninvite employee
remove Team APP from phone
update OS on phone
reinvite employee
accept invite
install Team APP
Employee can then use APP. Think the OS on phone must be latest.
Hi @BelindaOshc,
To help you with the error you're encountering when accessing MYOB Team, first make sure you're using the correct login credentials. If the login details are correct and you're still facing the error, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can provide the assistance you need to help with the issue.
Regards,
Shella
Having trouble logging into MYOB Team . Its says " Sorry you dont have permission to access this resources. Please contact the account owner" . I am the account owner. it works one month then not the next. very frustrating. Please help
Hi @gnatara1,
I'm sorry to hear that you're experiencing the same issue with the MYOB Team app not being able to log in. I also appreciate the effort put into sending the invites using different email addresses. If you can advise your employees to use a different device when logging in to see if the same issue will happen, In addition to that, have them check if there's any update on their mobile device. If your employees still encounter issues on their MYOB Team app after considering the workarounds I have provided, you can use our virtual assistant MOCA through myob.com/support. No worries; if MOCA can't provide the help you need, our live chat team is just around the corner to pick up where MOCA left off. Feel free to post again if you encounter issues in the future.
Best regards,
Doreen
I too started having the same problem. My employees are not receiving the invite also. Sent several time changing the emails etc. Once they receive they get error message and are unable to get in and enter the time. What is going on?
We don't have AccountRight so that is definitely not the cause of the issue. Just a poorly designed app. Our employees are STILL not able to login and do their timesheets, which means I have had to do them manually or they wouldn't have got paid, so more time, effort and money wasted. And yes we tried all the suggested delete app, re-load app, re-invite employees etc etc. No difference.
Thanks for nothing MYOB!
I will remember that for next time, but this was different, I had been in app.myob.com to see if I could help someone finish off their timesheet (total waste of time), none of our employees could log in either until this morning so it hadn't thawed out any frozen app. Plus looks like the whole southern hemisphere was locked out.
Myob Teams seems to freeze when there is an AccountRight update.
Once you go to app.myob.com and update it goes back to normal.
This is very frustrating as you don't get advise that there is an update.
Our staff are able to get into it now. Still no word from MYOB as to what the problem was though.
Is there an email address to contact MYOB support?
Also having trouble. Some can login and others cannot. Has been down all weekend. Have tried resetting password, uninstalling app etc. Seems ridiculous that we would need to waste time of all our employees updating their phones. Why does it work one day and not the next? Very frustrating.
Hopeless! no customer service whatsoever. I'm looking for a new provider as we speak!
Won't be a user or phone issue. Definitely a MYOB issue
Having same problem here, staff are unable to log onto Teams to upload their timesheets.
Tried uninviting, uploading the new OS on iPhone, and re-inviting, etc - still the same issue!!
Haha good luck with that.Looks like a global issue then if it's NZ as well. Not really good enough at all though. This is happening on a weekly basis per my previous comment. Not sure how a company of this size can't maintain an app that everyone is dependant on
Hi, does anyone know how to get hold of MYOB in NZ? No staff can get into MYOB teams to submit timesheets. I have uninvited employee, removed team app from ph, updated OS, reinvited employee, reinstalled app and still no luck. Any other help would be much appreciated.
This is an ongoing issue that seems to occur weekly now. We have employees that don't know what time they're supposed to come to work because the app is always logging them out and unavailable. Fix the **bleep** thing once and for all.
So I'm not the only one have a problem with staff being able to login? What is the issue? What do I tell them to do so that it gets fixed!
We are having the same issue with our employees. I need to do the pays tomorrow...
So frustrated with MYOB 😡
it was a lot easier with paper timesheets, might have to go back to that I reckon.
Have un installed re installed over and over this happens all the time, fed up with it! Used to be so easy to use last 2 years gotten worse and worse they’ll eventually fix it and it’ll be the same thing next month
Logged on to see if it was just me but everyone’s having the same problem, happens all the time! App just gets worse and worse they’ll fix it eventually and be the same thing next month
Do the employees lose all their timesheets that they have already entered for the week?
Raelene
I'm interested to know if partners/users are having this problem. I have a site with 14 employees and only 4 can log into Team to do timesheets. Have uninvited, and reinstalled app but will try to update the Phone OS in case this is a problem. Lynley
Hi, @AdamGold
We're reaching out regarding your concern about the functionality of the MYOB Team App. We haven't received any updates or responses from you recently, and we want to ensure you're still experiencing the issue. If the app is now working correctly, we can go ahead and close this case for you.
We recently requested additional information regarding your concern. Kindly let us know if you require further assistance with this. We are here to assist you!
Thanks for your post, and welcome to the MYOB Community Forum.
Does the error message appear when they are signing into the MYOB team app? Kindly advise the employee to uninstall and then reinstall the application. Also, make sure that they have the updated version of the MYOB team app as well as the operating system of their phone.
Please let us know how it goes.
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