Inventory Count Error in Items Register - System does not agree with report.

ArgoInt

Hi,

 

I'm using the desktop version of Accountright and have an issue with the count in the Items Register window showing a different on hand figure from the Items Register report. The system is showing a nil balance when the report shows 25 items (which is the correct amount). I noticed that the first entry after the nil opening balance is a purchase of 60 items but the count shows 35 on hand?

 

I need this fixed urgently to get an invoice out to a customer.

 

ArgoInt

Hi Gavin,

 

To reply to you comments below.

 

The item only has one location.

Profile tab is showing incorrect on hand balance. It is only the report that is correct.

We only order what we need to invoice so don't hold a balance of this item (ie a purchse entry is followed by a sale) so I can't "transfer" any product.

 

For this item the opening count is nil followed by a purchase of 60 units. So you would think that the items on hand would show as 60. Unfortunately the on hand figure after the purchase is showing as 35 and not 60, hence being unable to enter my invoice.