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login

becIGA

hello, for the past few weeks i have been unable to login to MYOB. i put in my email address but there is no option for my password only the prompt that i have forgotten my password.

I then need to reset my password EVERYTIME.

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Princess_R

Hi @becIGA,

Thank you for your patience and for trying the uninstallation and reinstallation of the software. We have executed a fix script on your file to try and resolve the issue.

However, if you're still encountering the same login problem, could you please confirm if you are the only user experiencing this? Would you mind attempting to open the software on a different computer as well?

Cheers,

Princess

Princess_R

Hi @becIGA,

I hope this message finds you well. I am following up on our previous conversation regarding the login issues you experienced. Feel free to attach the screenshot to your reply, and I'd be happy to check further.

Cheers,

Princess

Princess_R

Hi @becIGA,

Thank you for your post, and welcome to the Community forum. I hope you find it a valuable resource.

I'm sorry to hear about the difficulties you've been experiencing with logging into MYOB. This is certainly not the experience we want for our users. To help us better understand and resolve the issue, could you please provide a screenshot of your login process, specifically capturing the point where you're prompted that you've forgotten your password?

In the meantime, you might want to try clearing your AccountRight cache or try to log in to app.myob.com to see if the issue persists.

Please remove any sensitive information before posting to the forum.

Cheers,

Princess