Bank Feeds are still down and status page has no info

Question

Macquarie bank feeds are down again, since around 19/01/24

https://status.myob.com/ page shows nothing at all regarding this.

Please provide an update?

Princess_R · Answer

Hi @MalissaF,

Thank you for reaching out, and I apologize for the inconvenience caused by the bank feed issue and for the delay in my response.

I have consulted with the relevant team regarding this matter. I'm pleased to inform you that the Macquarie team has just updated us today, and that the issue has been resolved. We are in the process of updating the status hub to reflect this resolution. Additionally, an email notification regarding this resolution will be sent out shortly. We appreciate your patience and understanding during this time.

Please feel free to start a new post if you require further assistance.

Cheers,

Princess

MalissaF · Answer

Hi,

Bank feeds are STILL DOWN!

Also the status page has still not been updated. Does MYOB even properly keep this up to date?

Please can these bank feeds be working. It is really not good enough to have this issue over again.

Thanks

Princess_R · Answer

Hi @MalissaF,

Thank you for your post.

I've reached out with the appropriate team regarding this matter, and currently, the delay in the Macquarie bank feed is still ongoing. Our team is in constant communication with Macquarie to address and resolve this issue. While we are unable to provide a specific timeline for the resolution, please be assured that our team is fully aware and actively working to resolve the matter. Your patience and understanding during this period are greatly appreciated.

If there's anything else I can assist you with, please feel free to reach out.

Cheers,

Princess