Unable to Export to Excel

scotzam

Hello

 

Could I please have some help with this.

 

Was working fine until very recently

 

Thank you

 

Shella_A

Hi @scotzam, 

 

Thanks for your post.

 

We’re sorry to hear about your issues exporting to Excel. We appreciate your patience with this matter. I would suggest clearing the cache of AccountRight first. Here are the steps. 

• Click the windows button + R. 
• Type in %localappdata%/myob and click okay.
• From the folders open AccountRight > Current > Cache. 
• Deleted all files in this folder.

If the issue persists after clearing the cache, please send me your diagnostic log. Also, I would appreciate it if you could tell me what version of Excel you are using. 

 

We look forward to your response. 

 

Kind regards,

Shella