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Refunded Amount

Sagar1

Hello, I purchased a laptop for $700 in December 2023. Unfortunately, the laptop was defective, so I had to return it. Subsequently, I bought another laptop for $750 in a separate transaction. I received a refund of $700 for the initial laptop, and I'm unsure where to quote this amount in MYOB. I had quoted $700 as computer expenses in December. Can you please assist me?

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Accepted answers

Doreen_P

Hi, @Sagar1

Thanks for your post, and welcome to the MYOB Community Forum.

If you received a refund from your initial purchase of the laptop, then you can record a receive money transaction. For detailed steps on how to do this, please see the Help Article: Receive money.

Please feel free to reach out if further assistance is needed.

If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.

Best regards,

Doreen

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fdemaio16

just receive this email.. i have earned a badge.

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what a joke myob is

fdemaio16

and the best part is the reason for the delay .. every email i have sent , the reply has been this.

We sincerely apologize for the delayed response as we are experiencing a high volume of queries.

so i'm wonder if other myob clients have been overcharged and still waiting like me ?

fdemaio16

to myob , paid yearly fee and you deducted a monthly fee on the same day without my authorisation to use my personal credit card. the next day i logged issue and was told to wait 15 to 20 working day , we now at 33 working days. today i received an email accepting my concern and to wait another 10 working days.. so from 8th july till now nothing. what a company !!!

words escape me

Doreen_P

Hi, @Sagar1

Thanks for your post, and welcome to the MYOB Community Forum.

If you received a refund from your initial purchase of the laptop, then you can record a receive money transaction. For detailed steps on how to do this, please see the Help Article: Receive money.

Please feel free to reach out if further assistance is needed.

If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.

Best regards,

Doreen