Since the introduction of the ability to pay using VISA I have had payments into Bank Feeds with no identifying numbers. The date of payment does not help. How do I identify what invoices these relate to?
Christine
Hi @ChristineNZ,
Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.
My apologies for the late response. I understand your concern about the discrepancies that might occur between the details visible in bank feeds and your bank statement. We appreciate your patience with this matter. The details we receive are typically provided by the bank and usually align with your statement. However, there might be instances where discrepancies occur, especially with certain accounts or banks. For example, the bank might display the date when the transaction occurred on your statement but transmit the date when the transaction cleared through the bank feed.
I have sent you a private message to gather more information that will help us resolve this issue. Please check your inbox and provide the necessary details so we can assist you better.
We're looking forward to your response.
Kind regards,
Shella
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