Myob Accountright is not allowing me to open my company files, it keeps going to the login screen and when I enter my credientials it goes back to the open files page
Hi @bunyippreschool,
Thank you for reaching out to us.
We were able to execute a fix on your company file. If the looping continues when logging in, we recommend clearing your AccountRight cache. If you're still experiencing the looping when logging in, we highly recommend using our virtual assistant MOCA.
It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Feel free to create a post again if you encounter any issues.
Best regards,
Doreen
Hi
I am still having this trouble.
I can't log in.
It takes so long and asks me to enter my email address so many times then the page I put my password in looks dodgy.
We are having still this problem. How can you run a business when you can't log in.
NOT GOOD ENOUGH
Hi @everyone,
This afternoon, some of our customers experienced issues logging into MYOB products. This is now resolved. We apologise for the inconvenience. In future, if you need to stay up to date on potential incidents, please visit: https://status.myob.com/.
Thanks,
Gee
Yes there appears to be a global issue. No updates from MYOB as yet, nor any outage information on the Community front page.
same issue...
Same here, not happy
same :smileyfrustrated:
same - not happy jan!
Same
Same here
Me too! I can't seem to see any messages from MYOB that AccountRight is down.
same
Yep same here. New message says your computers time and date is incorrect. It isnt.
same here also
same here
Yep, getting the same
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