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Email Bounce Back

SonyaT

Hi All,

We are having issues sending our statements to a customer. we are receiving the following bounce back email.

Sorry, email delivery was unsuccessful.

Subject: From The Cable Management Group Pty Ltd t/a Cableaway / Cableduct Systems

Destination: ap@middys.com.au

Sent: February 1st 2024, 1:40:07 pm

Message: Please contact us immediately if you are unable to detach or download your Statement. Thank you.

Diagnostic-Code: rejected

I can see from other post sometimes address are blacklisted. Please check that the email address is not. If so please remove so we are able to continue sending the statements.

Thank you.

Sonya

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Accepted answers

Earl_HD

Hi @SonyaT,

Thank you so much for your post and welcome to the Community Forum!

I apologize for the delayed response. Upon review, the provided email address does not appear to be blacklisted on our end. To address this issue, please check for any blacklisting on your end. If you are unable to determine the blacklist status, we recommend reaching out to your IT representative for further assistance.

Feel free to post again, we're happy to help!
Regards,
Earl

All comments

SonyaT

Hi Earl,

Thanks for your response, but this was a one-off issue that was resolved at the time. It has nothing to do with the separate email address for invoices and statements function.

This has actually been requested for numerous years now, with still no response. It would be great to get a timeframe on when this function will be added.

Kind regards,

Sonya

Earl_HD