Macquarie Bank Feeds down since mid January

Question

I haven't had Macquarie Bank feeds since 18 January.   I need assistance from MYOB and seem to just go around in circles on the support page looking for a way to contact them.  I cannot find a phone number nor chat to reach out to them for support.

Isaiah_C · Answer

Hi @TKH,

Thank you for your patience. I'll be closing this thread now. If you still have any concerns, please feel free to post in our Community Forum.

Please let me know if you need further help.

Kind regards,

Sai

Hannah_V · Answer

Hi, @TKH. Having an updated bank feed is important for your business and we understand your sentiment about it.

We can guarantee you that our team is working on it together with the Macquarie Bank. 
For the updates, kindly visit status.myob.com. We value your patience as we investigate and fix this problem.

Best regards,
Hannah

TKH · Answer

Could you please provide a time line for this issue to be fixed?

Macquarie bank feeds was the main reason for taking a subscription with MYOB so it's an expensive exercise when I am not receiving an important part of the service.