Crediting a customer account when no remittance advice is provided

Question

I have a situation that arises from time to time where a customer has several outstanding invoices for the same amount and sends a payment for that amount without referencing the invoice number on the payment and without sending a remittance advice. Then the information is not provided by the customer when requested. This causes bank reconciliations to be out by the paid amount until this information is provided and the payment correctly allocated.

Is there a way of applying the payment to the customer's account such that it appears as a bank deposit and as a credit on the customer's account which can later be applied to the correct invoice when the customer eventually provides remittance advice?

sues0204 · Accepted Answer

Hi Matty72,

The only way I've found to do this is to firstly create a $0 value invoice for the customer.  Then, when you are allocating the payment, be sure to check the Include Closed Sales check-box, so that you can allocate the payment to the zero value invoice created earlier.  You can theoretically re-use this $0 invoice for this purpose repeatedly.  see pic attached.

Hope that helps.