Company file is stuck in back up

Question

Hi Our company file is stuck in back up status can you please unlock it for us

Isaiah_C · Answer

Hi @GAPerth,

Thank you for the post and welcome to the Community Forum! I'm sorry to hear that you are experiencing this kind of issue, and I'll be more than happy to assist you with this. This is a known issue that our relevant team is currently investigating and finding ways to resolve, to make sure our customers will not encounter this issue in the future. I'll be sending you a private message to get some information and to assist you further.

Please let me know if you need further help.

Kind regards,

Sai

GAPerth · Answer

Can you please explain how this can happen so that we can avoid it in the future

GAPerth · Answer

Please confirm that this request has been received