MYOB closed unexpectantly leaving the user signed in, how do we close that so the user can sign in again?
Hi @GregTuson ,There was a copy of your post over in the Exo Business API board. I've merged this to your existing post, to make it easier for you/others to see any communication about the issue in one place.Just so you know why one of your posts changed a bit/there are 2 replies from @Doreen_P .
Hi, @GregTuson
Thanks for your post, and we're sorry for the delayed response.
If AccountRight unexpectedly closes and the user cannot sign, kindly clear the AccountRight cache so that when you next open AccountRight, it re-creates the cached information and can resolve some odd behaviour. For more information on how to do this, kindly check out the Help Article: Clearing the AccountRight Cache.
Feel free to post again anytime if you require further assistance. If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen
Did you receive any error messages when logging into your account? If yes, kindly send a screenshot of the error so we can look further into it. This will help us resolve your issue regarding the shutting down of the software.
We are looking forward to your response.
MYOB shut down
The user can now not log back in as the program indicates the user is still 'using'
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