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cannot confirm company file 2017

seachange234

It appears that I need to confirm my company file every few months. Admittedly I dont use MYOB as often since I have retired. However, its very frustrating. The website for confirming older versions online does not work.

In other words I am stuck again. can someone help please??

I tried using the licence I received in November and it confirmed I had full access to my files, but then it showed it was "read only".

Cheeers Erika

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Accepted answers

Earl_HD

Hi @seachange234,

Thank you for providing a comprehensive post, and I apologize for the delayed response. I have sent you a private message to collect additional details that will aid us in addressing and resolving the issue. Please check your inbox at your earliest convenience.

Looking forward to hearing from you soon!
Regards,
Earl

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Isaiah_C

Hi @seachange234,

To confirm your company file, the best way to get this sorted quickly is by reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can assist you promptly and ensure your company file is confirmed as soon as possible.

Regards,

Sai

seachange234

Hi Earl

Here I go again needing to confirm my company file. Could you please help again and send a new current licence,

Cheers Erika

ashia

I am having the exact same issue, can you please let me know how to resolve this as the key I have from last time isn't working, its saying the company file is confirmed but then its still only read only and I cant enter invoices etc??

Kas09

Hi @Earl_HD @Shella_A . PLEASE HELP.

I am new to this MYOB forum and don't know how to write a post. I need a licence file to activate my MYOB accounting right basic. I also need help with moving my MYOB from my old computer to my new laptop.

Regards

Kas

Earl_HD

Hi @seachange234,

The issue has been resolved through a private message. If you have any further concerns, please feel free to post again; we are here to assist you!

Regards,
Earl

Earl_HD