We have recently done an update and since then our dictionary is not working
Hi @DtheP69,Thanks for raising this. I can understand how frustrating it is when your custom dictionary words disappear after an update. A good first step is to clear the AccountRight cache (Clearing the AccountRight cache), as that has resolved a similar dictionary issue for another AccountRight customer. If that doesn’t help, the next thing to check is your Windows permissions for the AccountRight folder, as limited permissions can stop the dictionary from saving changes properly.
If you’ve already tried those steps and it’s still happening, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl
25/07/2026 MYOB Account right Plus has forgotten all dictionary added words after last update.
Not to mention other constant issues.
For something that costs over $1200 a year this is not acceptable at all.
Seems dictionary issue have resurfaced.
I am having the same issue. MYOB Please address this.
Hi @Albare,
If AccountRight's spell check is highlighting all words as incorrect and there's no way to add words. Try checking your computer’s language settings and folder permissions, that usually helps sort it out. You can find the steps here. If you’re still having trouble despite following the steps, consider connecting with our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount for further assistance.
Regards,
Shella
As above issues with every word being an error no option to add.
After last nights update dictionary problem as resurfaced...and it's picking up a spelling error for the word "sale;" in the Journal Memo field of our invoices. The custom dictionary is greyed out and you cannot add the word .
it seems to happen with each update. this is tiresome and whatever I do it doesnt fix the problem.
Hi there @JanetteLR
That must be frustrating! If you still can't add words to dictionary, you can check this link instead for more info.
Best regards,
Doreen
I am also having problems since the last update, with the spell check thinking every word is spelt wrong in sales and purchases. I am also using the desktop version. I cannot add words to the dictionary, nor does ignore all work. Help!
I have found that i am having issues with the dictionary after this last update. can you suggest some trouble shooting as it is driving me crazzzzzy. It seems to be the purchase and sale words mainly in the data entry screens, i am using desktop version. As that is what we like best.
Hi @katie9,
I hope this message finds you well today. I just wanted to follow up on whether you're still having difficulties with your MYOB dictionary. If yes, please don’t hesitate to reply, as we’re always delighted to assist you further.
Kind regards,
Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.
My apologies for the late response. I understand that you're experiencing issues with the dictionary not working after a recent update. We appreciate your patience and for reaching out. This issue might be due to a variety of factors, such as software bugs, compatibility issues with the new update, or configuration settings. We need to check this further if you're still unable to get into your dictionary. In the meantime, you could try some general troubleshooting steps like restarting your system, reinstalling the update, or checking your system's settings to ensure everything is configured correctly.
Do let me know if the issue still persists after general troubleshooting.
Kind regards,Shella
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